FAQs

Yes, we have a safe in all rooms.

Yes, we have outdoor and indoor parking, both with a supplement and subject to availability. The indoor car park is connected to the hotel by lift.

Yes, a minibar is available in all rooms.

Yes, you will find hairdryers in all hotel rooms.

Yes, we have entertainment for children in the Kids Club, with specific activities at certain times of the year.

Yes, we have a Kids Club, where the little ones can spend practically the whole day, accompanied by our wonderful monitors. In addition, the hotel offers different activities such as entertainment, live music, etc.

Yes, you can request them at the time of booking.

No. Our spa has a charge in order to offer you safe access and limited capacity.

Yes, free wifi is available in the common areas of the hotel and in the rooms.

Just let us know when you make your booking, as well as any other special request you may have. The reservation of a cot does not entail any additional cost.

On request and subject to availability we can offer you different late check-out options.

You can check-in at any time, as we have 24-hour reception.

Check-in time is from 15h and check-out until 11h.

To check in at the hotel you will need any valid identity document and/or passport.

Unfortunately, our hotel does not allow pets.

Yes, but it is necessary to make a prior request.

No.

We are prepared for any kind of allergens. If you have booked half board (breakfast and dinner), please inform our restaurant staff and they will inform you of the options available each day.

You can enjoy our restaurants or our Lounge Bar whenever you wish.

No, our buffet does not include drinks in any case.

Our buffet restaurant offers breakfast from 7.30 am to 10.30 am and dinner from 7.00 pm to 10.00 pm.

All you have to do is mention it at the time of booking, as well as any other special request.

We consider children up to 11 years of age (from 12 years of age onwards they are considered adults). Children up to the age of 3 years stay free of charge.

Yes, as long as it is not a non-refundable rate. Check the cancellation policy of your booking and, as long as you enter within the indicated period, you will be able to modify or cancel it for free.

A non-refundable rate is a more economical rate as it has a discount applied. This rate requires you to pay for your booking at the time of booking and does not allow for changes or cancellations.

Yes, our Guest Service department will manage your request to make it a reality.

We consider children up to 11 years of age (12 years and older are considered adults). Children up to 3 years of age enjoy free accommodation. Children from 4 to 11 years of age receive a 30% discount. From the age of 12, if they share a room with two adults, they receive a 15% discount.

We consider group bookings from 20 rooms upwards. In this case, please contact us (parkpiolets@parkpiolets.ad) so that we can provide you with a quote for your group.

If you find a better price on another website, please contact us. Our booking department will check it, as there are often differences in boarding status and/or age of the children in the house.

Our booking system is dynamic and prices of rooms and packages change according to demand and availability.

Our website www.parkpiolets.com always offers a 10% discount, applied on the prices of the other websites.

Enter our website www.parkpiolets.com and do a search on the search engine. When the list of available rooms and packages appears, you will see that at the top of the page there is a field where you can enter your Promocode. The prices on the list will then be updated.

We recommend you to subscribe to our newsletter to receive all the promotions, offers and important information about the hotel.

Web bookings are subject to immediate confirmation. Once the booking has been made, you will receive confirmation and a booking reference by email. In the case of telephone or email bookings, as soon as the hotel receives the request, we will quote it and send you an estimate. Once the quotation has been approved, we will also send you confirmation and the booking reference number by email.

When you register as an agent or professional at Park Piolets MountainHotel & Spa, you will receive a promotional code with an additional 10% discount on our WEB price. In addition, you will have special conditions if you make several bookings (room upgrade, welcome gift...).

To register, send us an email to booking@parkpiolets.ad . Once we receive your details, we will send you your agent or professional code to use for your bookings.

Visit our website: www.parkpiolets.com. Make your search and add your promotional code, which will automatically apply an additional 10% discount on the published price. The final price will be the NET amount to be paid.

We consider a group of 20 people or more. To receive a quote, please send your request by email to: booking@parkpiolets.ad.

Payments can be made by Paylink or bank transfer. In the latter case, you must send us proof of payment and wait for us to confirm receipt. The hotel will not charge any commission for bank transfers.

Access is for members and hotel guests. Members have 2 monthly passes which they can use to invite a guest.

During the season it is open from Monday to Sunday. It is only closed for some periods during the months of May, June and November.

There are different types of membership.
You can become a member on a one-off basis, purchasing a pack of sessions that does not expire for the whole season, or by purchasing a monthly membership for unlimited use during the month. In the latter case, it is necessary to pay an initial registration fee, which only needs to be paid again if the monthly payments are not consecutive. In both options, you have the possibility to purchase only the fitness facilities or the fitness facilities plus the spa.

Members can bring guests with them whenever they wish by using your complimentary invitations or by paying for the day of use.

As indicated on the voucher itself, to make your reservation you must check availability by contacting us by email at parkpiolets@parkpiolets.ad or by telephone on +376 871787. The dates of the gift voucher are detailed on the voucher.

No. The gift voucher is an experience that cannot be exchanged for cash.

The gift voucher specifies the dates on which you can enjoy it. If you have any questions you can contact us by email at parkpiolets@parkpiolets.ad or by phone on +376 871787.

You can contact us by email at parkpiolets@parkpiolets.ad or by phone on +376 871787. The dates of the gift voucher are detailed on the voucher.

All spa services are available to both hotel guests and external guests: the spa circuit, treatments and the gym. If you are not staying at the hotel, you must pay for your treatment in advance. External clients can book treatments and make payment via paylink.

From 10 a.m. to 9 p.m. the spa offers treatments for children's relaxation and wellbeing: the relaxing 20-minute Món Magic massage and the Family Duo massage to be enjoyed in tandem (one adult and one child). Our spa has family spa hours from 10a.m. to 12 p.m. and from 3 p.m. to 7 p.m.

Yes, as long as you are in the second trimester of pregnancy. Our treatment menu specifies the treatments available, the active ingredients of which are not incompatible with the health of the baby.

Almost all of our treatments can be enjoyed as a couple, although it is not the same treatment for each person, with a supplement. We also have the Mountain Lovers massage, a 75-minute massage specially designed for couples, or the 25-minute Duo express.

Almost all of our treatments can be enjoyed as a couple, although it is not the same treatment for each person, with a supplement.

Our Dosha massage is a treatment based on vegetable oils, aromatic herbal pindas and essential oils. To begin with we carry out a test to see the type of dosha of the person (energy: Kapha, bata or pita) and according to the type of energy that predominates in the person the massage is adapted with specific manoeuvres and essential oils.

No. We only work with natural cosmetics and these treatments are made with chemical products and are not performed in our salon.

Yes, we have day and party make-up and up-do's for special days.

Root colour, balayage, Californian highlights and natural highlights. We also use natural cosmetics with very little ammonia that respect the quality of the hair and cover grey hair 100%.

We do have a cutting service for children from 12 months to 12 years old. We recommend that parents accompany their children to the salon.

You can book through our official website www.parkpiolets.com, call us on +376 871 787 or send us an email to parkpiolets@parkpiolets.ad.

You can reach Andorra by road from Spain, on the N-145, passing through La Seu d'Urgell. From there, follow the signs to Encamp - Canillo - Soldeu. If you are coming from France, Girona or the Cadí Tunnel, you can cross the French border at the Puymorens Pass in the direction of Pas de la Casa, 10 minutes from Soldeu. If you don't have your own vehicle, there are regular bus services with connections to France, Spain and Portugal.
If you travel by train, the nearest RENFE stations are in Lleida or Barcelona, or the SNCF in l'Hospitalet-près-l'Andorre, in France. All of them have bus connections to Andorra.
If you are travelling by plane from your country of origin, Barcelona or Toulouse are the nearest international airports. Since December 2021, Air Nostrum has been operating the route between Andorra - La Seu d'Urgell airport (just 30 minutes from the country), with scheduled flights open to the public.
The hotel also offers a personalised shuttle service (check with reception at parkpiolets@parkpiolets.ad).

Park Piolets MountainHotel & Spa, Carretera General 2, nº19 - AD100 Soldeu - Principality of Andorra
GPS: N 42° 34' 39'' E 1° 39' 52''
Phone: +376 871 871

We recommend that you book the spa before arriving at the hotel, as capacity is limited to ensure we offer the best experience at the Park Spa Mountain Wellness Club. Admission to the spa is always by reservation.

All our rooms have a bathrobe and slippers.

Wearing street clothes and shoes inside the spa is forbidden. A swimming costume or bikini must be worn to enter the spa, women can wear either, while men can choose trunks or shorts. In all circumstances, wearing a bathing cap is not compulsory.

Yes. Towels are provided for use in the spa upon entry to the Park Spa Mountain Wellness Club.

Wearing a bathing cap is not compulsory in the spa. If you wish to wear it, you can use your own bathing cap or buy one in the Park Spa Mountain Wellness Club.

Wearing flip-flops is recommended at the Park Spa Mountain Wellness Club. You can wear your own flip-flops or buy single-use ones in the spa. It is not advisable to go barefoot.

Children of any age can enter the spa. If they are under 14 years of age, they can only enter during the times reserved for families (Spa Family) and must always be accompanied by an adult (over 18 years of age). Since this is a spa, even during Spa Family hours, it is not permitted to engage in playful or recreational activities that pose a risk or disturb other guests (such as leaping, running or jumping abruptly into the pool), or to enter with balls, inflatables or materials that are not safe for babies or small children.

The price of admission to the Park Spa Mountain Wellness Club for hotel guests is 26€ per adult/day (price from 15 years old) and 12€ per child/day (children from 4 to 14 years) and free entrance for children from 0 to 3 years. We have multi-day spa passes available for both adults and children and special rates in the mornings.